Return & Exchange Policy

At The Era Story, we want you to be happy with your purchase. If you are not completely satisfied, eligible products can be returned or exchanged within 7 days of delivery, subject to the conditions below.

1. Return & Exchange Eligibility

  • Return or exchange requests must be raised within 7 days from the date of delivery.
  • The product must be unused, unworn, unwashed and in its original condition, with all original tags and packaging intact.
  • Products that have been altered, damaged, washed, stained, or used may not be accepted.
  • Jewellery is not eligible for returns or exchanges.

2. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery.

An opening/unboxing video is mandatory for reporting any damage or defect. The video should clearly show the package being opened and the condition of the product.

Without a valid opening video, we may not be able to process a damage or defect claim.

3. Store Credit for Returns

For approved returns, once the product is received at our warehouse and successfully inspected, we will issue store credit equivalent to the eligible product value.

  • Store credits have lifetime validity.
  • A ₹200 deduction will be made towards the original shipping and processing charges, which are non-refundable.
  • Store credit can be used for future purchases on The Era Story website.

4. Exchanges

Eligible products can be exchanged within 7 days of delivery, subject to product availability.

If the requested replacement is unavailable, you may opt for store credit instead.

5. How to Request a Return or Exchange

Please contact us within 7 days of receiving your order:

📞 +91 6369226611
📧 support@erastory.in

Please provide your order number and the reason for your return or exchange. For damage or defect claims, please include the required opening/unboxing video.

6. Important Note

All return and exchange requests are subject to verification and approval by The Era Story. Products that do not meet the eligibility conditions may be rejected.

We recommend checking your order carefully upon delivery and contacting us promptly if you notice any issue.